Tarot & Numerology App Help & Support


Latest version is v4.4.1 released December 11th, 2019

No known issues with v4.4.1. Please contact us if you have found something.

Release notes:
• Watch App face complication now shows last card drawn if there is no forecast card available.
• Fix for importing of files of type .spread & .spreads. See FAQ in Settings for how to input your own spreads made with a printed deck using a new utility on our website.

iOS 13 bugs
Lost your saved spreads or spreads not being saved? Another iOS 13 bug. Try turning off your phone and then turning it back on it. (Full shut down, not locking the screen). That seems to fix it. NOTE: If you have purchased a new iPhone, iPad or iPod and you are setting it up by restoring from iCloud backup then you will need to wait and be patient while all iCloud data is restored. Do NOT attempt to create new spreads (readings) until you can see all your previously saved spreads as this will over write and destroy them in the iCloud backup. iCloud restore from backup can take up to 24 hours to complete.
Purchase Restore not working? If you have bought a new iPhone, iPad or iPod and are trying to restore your purchases in the app there is a bug in iOS 13 that may prevent this from working. A quick google search will show up plenty of other apps experiencing this problem. A solution discovered by one user (thank you Jina!) is to turn your phone off and back on again and then try again. This didn't work for one user but upgrading to iOS 13.2 did. The App Store has also had recent technical problems. Please check Apples status page for real time information on services.

If you don't see the problem you are experiencing listed here then it's because we don't know about it. Contact us and let us know so we can fix it! Scroll to the end of this article for how to get in touch.

Next version will be v4.4.2

No issues requiring this update at present.

Getting Help / Support

To get support please open the App and go to it's Settings menu where you will see a Request Help / Support option. 

Opening a support case, in the App, auto generates an email containing all the basic technical info we require including your purchase receipts.

If you can't open the app, or using this preferred method doesn't work for you, then please fill in this contact form.

Please give as much information about the problem you are experiencing as possible.

Thank you!

If you registered on our App, and don't have a username, use your email address.

 
 
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