Tarot & Numerology App Known Issues

Latest version is v4.0.11 released Jan 31, 2018

• This version should fix the problem with the app slowing down. It'll probably pause for a few seconds first time you launch as it tidies up it's files but should run smoothly and quickly from then on. If not open a support case in the Settings menu or read the guide at the bottom of this page.

iOS 11.1.2 has a bug which causes the iPhone or iPad to crash when using apps like this one. See this link. We recommend updating to iOS 11.2 ASAP.

To get support please open the App and go to it's Settings menu where you will see a Request Help / Support option. 

Opening a support case using the App auto generates an email containing all the basic technical info we require including your purchase receipts.

If you can't open the app, or using this preferred method doesn't work for you, then please fill in this contact form.

Please give as much information about the problem you are experiencing as possible.

Thank you!

App still crashing or freezing? Try these steps to manually tidy up the App's iCloud data.

Open the iPhone's Settings app (not the Settings in the Tarot & Numerology app).

The top most option in Settings main menu is your "Apple ID, iCloud, iTunes & App Store".

Select it.

Select "iCloud" from the list in the next menu.

In iCloud menu select "Manage Storage", it might spin a wheel for a moment.

This page will list all your Apps using iCloud and how much memory they take up.

Due to a legacy bug "Tarot & Numerology" often won't appear for some users.

Instead you might find you have "White Magic Fortune Teller" listed even though you have never installed our other app. Or that you may see that app title twice.

If you see it twice select the one using the most memory.

A third name that it can appear as is "Phuture".

You'll know you've got the correct one because it will list files ending in .spread, .clog & .stats.

When you find it delete all, or as many as you can of the .clog files and then try re-launching the app.

If you have too many .clog files to delete you can use "Delete Documents & Data" which will erase all files for the app but you will lose your saved spreads.

If you registered on our App, and don't have a username, use your email address.

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